B. LIVESEY LTD. - CHORLEY, LA

Terrible firm. My 98 yo MiL died yesterday and Liveseys picked up her body from the care home without consulting my husband! As OH is vulnerable and her other son is in South Africa we had already decided on a Simple Cremation with her ashes to be kept until we can have a family send off, next year, hopefully. We had already more or less arranged it all with 'Simple Cremations' Livesey's refused to do this for us and insisted they charge us for services that were unnecessary and unwanted. I was appalled at this exploitation of a bereaved son and told them so. As the owner was not available to discuss this further, we were told that he would ring us back. When he eventually did, he told my husband that he had to collect her body before 6pm and he wanted nothing to do with us!! He was very nasty to my husband, who was already very upset after his beloved Mums death. We have organised with our original choice and they were absolutely appalled by this firm's nastiness. I still can't believe their utter unprofessionalism.